Advertised Summary Job Description: The Center for Teaching and Learning (CTL) seeks a Senior Technical Specialist to assist with the administration, maintenance, and support of technologies and platforms used by CTL and CTL staff to execute their mission. The incumbent will provide general technical guidance for CTL's facilities and educational technology efforts. Responsibilities:
--Reviews, maintains, and develops systems and software configurations; initiates and tracks software and computer purchases; integrates hardware and software from diverse sources, including vendors and other support groups; performs day-to-day system administration on CTL computing systems, servers, desktops, media equipment and printers, including backups, automation and routine maintenance. Performs daily system monitoring, verifies the integrity and availability of all hardware, server resources, system and key processes. Reviews system and application logs and verifies completion of scheduled jobs such as backups. Maintains operational and/or configurational procedures. Some tasks may require "on-call" rotations for occasional after-hours and weekend assignments.
--Assist with client support on the use of CTL facilities, equipment and applications, including support for any of CTL's programming. Events can vary from conference size to workshops. Incumbent must be able to oversee A/V staff, video conferencing arrangements, while providing media production support.
--Plans and implements upgrades of new software and hardware; performs research, testing, and evaluation of systems and software; supports technology R&D efforts of the group. Works with programmers and media staff to support systems media processing and storage. Performs daily backup operations and ensures that all required file systems and system data are successfully backed up to the appropriate media. Writes basic applications, scripts, configuration files, technical specifications and documentation necessary to support these efforts.
--Maintains and supports the various CTL facilities, including the Learning Commons. Perform other duties as assigned.
Established in 2015 by the Office of the Provost, the Center for Teaching and Learning (CTL) partners with faculty, students, and digital educators to support excellence and innovation in teaching throughout the University. The CTL is committed to advancing the culture of teaching and learning for professional development, curricular enhancement, and academic support through its programs, services, and resources. The CTL understands teaching as a critical practice, driven by inquiry, experimentation, reflection, and collaboration. The CTL promotes pedagogy that is inclusive, learner-centered, and research-based. The CTL supports the purposeful use of new media and emerging technologies in the classroom and online to foster the success of Columbia's instructors and students. For more information, please visit http://ctl.columbia.edu.
General Minimum Qualifications: - Bachelor's degree and a minimum of 3 years of related experience (or equivalent combination of education and experience).
Additional Specific Minimum Qualifications: - Experience with system administration and OS image management. - Experience in providing services and support to Mac OS X, Windows, servers and mobile devices -Strong background in Linux/Unix Administration -Experience with automation/configuration management such as SaltStack or an equivalent - Ability to use a wide variety of open source technologies and cloud services; experience with AWS is required -Knowledge of best practices, security and operations in an always-up, always-available service. -Ability to design best practices for backups & disaster recovery in on-premise and cloud infrastructure. - Ability to train users in the use of technology. - Must be analytical, organized, and methodical. - Excellent interpersonal and communication (verbal and written) skills.
Preferred Qualifications: - Experience maintaining servers. -Experience with A/V equipment - Ability to estimate AWS usage costs and identify operational cost-control mechanisms - Broad programming and scripting background.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Internal Number: 126_171780
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.