Posting Summary: Housing & Residence Life (HRL) at the University of Virginia is currently seeking an Assignments Coordinator. The Assignments Coordinator is responsible for performing the day-to-day activities related to assigning undergraduate and graduate students, faculty and staff to on-Grounds housing spaces, as well as providing customer service and support to residents and their families as they make housing decisions.
Under the supervision of the Assistant Director of Assignments, the Assignments Coordinator collaborates with other staff in the department to execute housing application and contracting processes using StarRez housing management software. These processes are in a high-volume setting involving approximately 8,500 applications for 7,000 bed spaces located across 20 residential areas on Grounds. Responsibilities encompass a range of administrative activities, including making housing offers and assignments, assisting with room and roommate selection, ensuring residents are billed correctly for housing, managing move-in and move-out processes, providing customer service in person and via phone and email, updating records, and preparing reports.
A high school diploma or equivalent is required, as is at least 6 years of directly applicable experience. A Bachelor's Degree is preferred and may be considered in lieu of experience. Applicants must have a high level of attention to detail and accuracy, and be able to think systematically about complex assignment processes. The ability to learn new systems and processes quickly, and to respond to changing priorities while working in a dynamic environment is essential. Applicants must have excellent customer service skills with a large and diverse customer base, and strong written and verbal communication skills. Knowledge of and comfort with office technology (including Microsoft Windows, Word, Excel, and Outlook) and databases is required. Preference will be given to applicants with at least 4 years of experience in a residential management or student assignments area. Direct experience with StarRez or similar housing assignments software system is preferred.
To apply, please complete the online candidate application and attach a cover letter, CV/Resume, and contact information for three references through https://jobs.virginia.edu (search for posting 0623992). This position is open until filled.
Questions about the application process should be directed to Rhiannon O'Coin, Academic Recruiter, at firstname.lastname@example.org.
The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
Required Minimum Level of Education: High School Diploma or Equivalent Required
Required Specific Degree/Training: High School Diploma or equivalent required and 6 or more years of directly applicable work experience. Bachelor's degree may substitute for experience.
Preferred Minimum Level of Education: *Degree Preferred
Preferred Specific Degree/Training: Bachelor's Degree
Required Minimum Level of Experience: Considerable - 4 to 7 years
Required Specific Experience: 6 or more years of directly applicable work experience. Bachelor's degree may substitute for experience.
Preferred Minimum Level of Experience: Some - up to 4 years
Preferred Specific Experience: At least 4 years of experience in a residential management or student assignments area is preferred.
Required License or Certification: N/A
Preferred License or Certification: N/A
Required Knowledge, Skills and Abilities: High level of attention to detail and accuracy. Must be able to think systematically about complex assignment processes.
Ability to learn new systems and processes quickly, and to respond to changing priorities while working in a dynamic environment.
Proven excellent customer service skills with a diverse and large customer base and the ability to respond with tact and compassion to oral and written customer complaints and concerns.
Ability to interact with University administrators, government officials, students, staff, faculty, and parents with an understanding of protocol, political environment, security, and confidentiality.
Preferred Knowledge, Skills and Abilities: Direct experience with StarRez or similar housing assignments software system is preferred.
Required Computer Applications: Knowledge of and comfort with office technology(Microsoft Windows, Word, Excel, and Outlook) and other databases.
Preferred Computer Applications: N/A
Internal Number: 353_85436
About University of Virginia
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of benefits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.