As the Advising Specialist you will serve as the student’s connection to the Online Strategic Communication M.A. program community, and be responsible for providing an unparalleled level of service and support to our students utilizing our institutional commitments. Our advising model focuses on engagement with our students to deliver world-class service and support to positively impact every learner we serve, every step of the way. Academic Advisors are student-centered professionals who listen to, challenge, suggest, empower, and refer members of the MSU community and its extended partners to foster a diverse and successful educational experience at Michigan State University.
Managing the student journey (60%): provide superior support to all students of the program by: managing the student portfolio; assisting with academic advising, course selection, connecting students with academic resources and use of technological applications to assist students in developing their academic plan; overseeing course goals; maintaining course goals matrix; ongoing outreach to facilitate student success; providing other support as needed.
Academic Coaching & Mentorship (20%): creating regular connecting and resourcing opportunities for faculty; work with Strat Com team to develop a mentoring program for new students into the program, connecting current student with alumni; plan engagement events; create guidelines for mentoring; provide analytics of outcomes and report progress in regular intervals.
Connecting with Alumni (20%): work with Strat Com team to develop an Alumni Program by exploring opportunities for them to engage in the ongoing success of current students in our program; develop survey to capture interest, availability, etc.; match alumni with events/students; provide analytics of outcomes and report progress in regular intervals.
Advisors will communicate with their students based off of the student’s preferred contact time and method.
Provide students and internal customers with a response to voicemails and emails within 24 business hours.
Having the ability to utilize multiple systems and reports to be able to best support our students.
Utilizing coaching skills to build strong relationships with our student population.
Provide appropriate support services with students based on student’s perceived need and knowledge of personal strengths/weaknesses.
Understanding and effectively communicating academic and administrative policies.
Providing creative approaches to student success, persistence, and satisfaction.
Owning student issues until they are fully resolved and keeping the student informed throughout the process.
Keeping the student’s short and long term interests in mind in our guidance to them.
Putting in the time and effort to support a student who is making every effort to achieve their goals.
Advocating for the right thing to do on behalf of our students.
Establishing cooperative and collaborative relationships with faculty, staff and other internal customers.
Hold yourself and others accountable to providing exceptional service in every interaction, every time.
Maintains a positive attitude and professionally deals with a changing environment.
Exhibits self-awareness and builds rapport in and open, friendly, and accepting way.
Masters -College Student Personnel or related fie
Master's degree in College Student Personnel or related field.
Previous experience in an academic environment
Strong interpersonal skills with a high level of tact, empathy and diplomacy.
Ability to work diplomatically and effectively with faculty, staff, and students, and to use sound judgment.
Detail oriented with outstanding organizational, problem solving and multi-tasking skills.
Proficient computer skills are required in MS Word, Excel, and PowerPoint.
4+ years of advising experience
Experience with SalesForce
Required Application Materials
Cover letter explaining interest and qualifications in position and resume/cv. Application materials should include names of three references with titles, email addresses, and business/cell home numbers.
To apply, complete an electronic submission at Michigan State University Employment Opportunities website, www.careers.msu.edu. Review of applications will begin on December 3, 2018. Application materials should include names of three references with titles, email addresses, and business/cell home numbers.
Review of Applications Begins On
Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.
Internal Number: 546582
About Michigan State University
Spartans work every day to advance the common good in uncommon ways.Together, we tackle some of the world?s toughest problems to find solutions that make life better?from alternative energy to better food safety to breakthrough medical and environmental applications achieved through rare isotope research.We teach. We explore and we discover. We collaborate and lead. We innovate, inspire, and empower. We achieve our potential and create circumstances that help our students and others achieve theirs.We're good at it, and we've been at it for more than 150 years.The nation?s pioneer land-grant university, MSU began as a bold experiment that democratized higher education and helped bring science and innovation into everyday life. The revolutionary concept became a model for the nation.Today, MSU is one of the top research universities in the world?on one of the biggest, greenest campuses in the nation. Home to nationally ranked and recognized academic, residential college, and service-learning programs, we?re a diverse community of dedicated students and scholars, athletes and artists, scientists and leaders.In ways both practical and profound, we work to create a stronger, more sustainable, and more hopeful future for all.