Position Summary – The Technical Support Specialistprovides installation, configuration, maintenance, and support for computers, printers, telephones, mobile devices, and related software
Supervision Received/Supervision Exercised - Reports to the Assistant Director, Instructional Technology and Support Services.
Essential Functions –
Provides installation, configuration, maintenance, and support for computers, printers, telephones, mobile devices, and related software
Provide installation, configuration, maintenance, and support for campus audio visual and computer presentation equipment.
Works independently or collaboratively as required to diagnose and repair all types of hardware, operating systems, software, and device data communication issues
Monitors IT Service Management System requests and resolves issues in a timely manner
Assists in developing documentation and providing customer training
Maintains complete and up-to-date equipment service and inventory records
Maintains up-to-date information technology knowledge and skills
Actively participates in developing device management standards
Assists help desk with support of student devices
On occasion, must work after hours, including evenings, holidays, and weekends
Performs work related duties as assigned by Assistant Director, Instructional Technology and Support Services
Required Qualifications – Associates Degree in IT Support or related degree, or equivalent certifications with two years of relevant experience; Demonstrated ability to diagnose and resolve technical problems; Knowledge of Windows, OSX, iOS, and Android operating systems; Experience with common desktop software including Word Processing, Spreadsheet, Data Base, Presentation, and Email; Experience with wired and wireless data communications; Professional oral and written communication skills.
Preferred Qualifications – Bachelor’s Degree in IT Support or related degree; Enterprise technical support experience; Familiarity with ITIL support principles; JAMF or similar desktop management experience; Microsoft Group Policy/Active Directory experience; Proficiency in Powershell, Applescript, VBScript, and Bash scripting; Certifications.
Physical Requirements – Regular lifting of up to 35 lbs. and carrying equipment between various campus locations.
Application Process - Interested candidates must submit an Alma College application, letter of interest, current resume, and three professional references to Andrew Bare, Assistant Director, Instructional Technology and Support Staff Services at email@example.com.
Review of applications will begin April 26 and continue until the position is filled.
Alma College is a selective, baccalaureate liberal arts college committed to academic excellence and development of responsible leaders. Alma’s undergraduates thrive on challenging academic programs in a supportive, small-college environment emphasizing active, collaborative learning and close student-faculty interaction. Alma is a private Phi Beta Kappa institution located in the center of Michigan’s Lower Peninsula.
Alma College is an Equal Opportunity Employer and is committed to recruiting and retaining a diverse faculty, staff and student body. For more information about the College and available positions, visit www.alma.edu/jobs.
About Alma College
Alma College is a private, liberal arts college located in Alma, Michigan, United States. The enrollment is approximately 1,400 students, and the college is accredited by the North Central Association of Colleges and Schools.