Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
Promotes and implements the values of the MAC. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others.
Demonstrates a positive member service (internal and external) focus at all times.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis.
Ensures confidentiality of member information.
Provides GreenState online members with quality member service when responding to their questions, comments, etc. via greenstate.org as well as MAC@greenstate.org or Web Chat.
Opens new member accounts, including savings, checking, CDs etc. Verifies eligibility, enters member information into the GreenState system and will distribute appropriate paper work and packets to members.
Educates members and staff of the features and benefits of all of our electronic services, CU Online, E-statements, My CC Info, etc.
Keeps track of understanding how the online banking system and all its features, including bill payer, Finance Works, External Transfer, and e-statements. Works to better enable the membership in the self-service channels.
Provides assistance in training new employees.
Completes account closure requests as they are submitted by members.
Cross-sells Credit Union products and services.
Trouble shoots errors members encounter when performing transactions on any of our online products.
Assists in implementing new procedures to increase efficiency of the organization. Researches new methods and make recommendations.
Approves CU Online enrollments.
Performs maintenance on Episys for ODP Opt-in.
All other duties as assigned.
Assisting members via electronic channels and telephone in a timely, effective manner is first priority.
Has a good understanding of computers and the programs used at the GreenState.
Meets or exceeds established department goals in service level, sales points, productivity, lending volume and other goals as assigned.
Educates members on all Credit Union products and services.
Supports a sales culture in the department and the achievement of departmental as well as individual goals.
Provides accurate professional, timely, stellar service to all members, both internal and external.
Ability to prioritize and work efficiently in a fast pace environment.
Must be bondable.
Accuracy and attention to detail.
Thorough knowledge of deposit products and regulations.
Ability to perform basic math calculations.
Ability to develop and maintain effective working relationships with co-workers.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
High school diploma or the equivalent (i.e. GED).
Reports to the Vice President/Member Assistance Center Manager.
This position is not responsible for the supervision of other employees.
Equal Opportunity Employment Statement
The UICCU is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.
University of Iowa Community Credit Union (UICCU) is a member owned financial cooperative with 15 office locations. Since being organized in 1938, UICCU has grown to be the largest credit union in Iowa.UICCU exists to serve its members. Our "members first" philosophy has led to a national rank by independent research firm Callahan & Associates for Return of Member (ROM). This measures how effectively a financial institution returns its profits back in the form of better rates on deposits and loans. For 19 straight quarters, UICCU's ROM rank was either #1 or #2, up against more than 13,000 banks and credit unions nationwide.UICCU exists to serve the community as well. We volunteer time and donate funds to support the local organizations and charities that help our communities thrive. We provide financial education for area schools and businesses to help residents grow and make smart money decisions. To learn more about how we serve the community and individuals of modest means, click here to download our most recent Statement of Commitment. UICCU has been consistently recognized as a Des Moines Register Top Workplace and Corridor Business Journal Coolest Workplace! We also were awar...ded the Best Internal Career Pathway Award by the Corridor Business Journal in 2016 due to our Leadership Development Program, training opportunities, and high internal promotion rate! UICCU was also recently ranked #3 by the Credit Union Journal as one of the Top 45 Credit Unions in the nation to Work For!