The Library Assistant 2 performs a broad range of complex and routine electronic resources management and MARC record processes. Assistant is responsible for access and maintenance of databases, e-books, and e-journals; troubleshooting and problem resolution; and statistics and data gathering; and special projects. Assists in the receipt, registration and maintenance of online resources for use online through the library’s catalog, and through linking and searching software. Communicates with vendors, publishers, work group staff, and library subject specialists regarding online access.
Electronic resources management (e-book focus):
Generates and maintains local and web access for electronic resources. Works with Acquisitions Work Group members, subject liaisons, vendors, publishers and providers in support of registering and providing access to new online access resources.
Discover, investigate and process publisher and online provider changes for online resources, maintaining lists with new and updated access information. Maintain metadata in the Library’s resource management system (Alma), including amending, suppressing, or deleting bibliographic and portfolio records as appropriate, adding and maintaining coverage and maintaining metadata relating to access of electronic resources.
Review and test new URLs imported into library systems to determine their appropriateness for discovery. Supports electronic resources access staff in troubleshooting EZproxy problems. Solve e-resources problems and communicate issues appropriately. Supports electronic resources access staff to correct inaccurate information in the link resolving knowledge base, including e-journal and e-book coverage information.
Provide direct assistance to patrons and library staff with online product access problems. Review licenses, acquisitions data, and vendor documents to determine causes of access issues. Contact a wide variety of vendors, publishers and technical support staff to resolve problems.
Performs copy-cataloging of e-books and databases. Notifies catalogers as appropriate for cataloging, and notifies other designated staff of the new and modified electronic resources. Completes the workflow for e-analytics, providing records and access for online series that may or may not have alerting services.
Provides data input and publishing support for electronic resources repository deposits.
Completes the workflow of receiving and retrieving MARC records in sets or individually for ebook titles. Uses MarcEdit to manipulate records, or updates records individually to comply with additional MARC fields used for ExLibris Alma catalog records. Works to stay current with new records while clearing up backlog of MARC record sets and series e-analytics to be loaded into Alma. May help with processing of record files for approval plan for ebooks.
Gathers, organizes and stores usage statistics for online resources from the various publishers and makes them available at the Acquisitions SharePoint site.
Assists with special projects for acquisitions and performs related duties as assigned.
Performs other duties as assigned
A high school diploma, or the equivalent combination of education, training and experience from which comparable skills can be acquired.
One-year of experience in cataloging, acquisitions OR data entry.
Minimum 2 years’ library experience or other relevant experience (general office / clerical / customer service / retail) required.
Intermediate computer skills and knowledge of multiple software programs.
Strong customer service skills.
Exceptionally reliable and have demonstrated reliability in prior work experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs. Ability to work independently, as well as with others in a team environment.
Communication: Balancing listening and talking; communicates effectively one-to-one and in groups; writes precise, well-organized emails and proposals while using appropriate vocabulary and grammar; gives clear and manageable instructions.
Quality: Is attentive to detail and accuracy committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Customer Focus: Striving for high customer satisfaction going out of the way to be helpful and pleasant; making it as easy as possible for the customer (rather than the department or the University).
Computer Skills: Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, and uses computers to improve productivity.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Organization: Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources. Effectively organize and manage workflows.
Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
Preferred Qualifications: (Education and experience)
Familiarity and experience with automated library systems, preferably Alma and OCLC.
Familiarity and experience with copy cataloging and MARC fields.
Expertise with Microsoft EXCEL.
3+ years experience in a library or equivalent environment, in particular an academic or research library.
Preferred Competencies: (Skills, knowledge, and abilities)
Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
Efficiency: Planning ahead; managing time well; being on time; being cost conscious; thinking of better ways to do things.
Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others
Initiative: taking ownership of work; doing what is needed without being asked; following through.
Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, and sets high standards.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 37845
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.