Residential and Hospitality Services is actively recruiting for three immediate Community Director openings and two vacancies that will become available in summer 2020.
The Community Director provides leadership, management, supervision, and development for a residence hall or apartment community. A community is defined as one large residential facility or several smaller residential facilities (approximately 700 – 1100 students). The position provides high level customer service and creates a community that fosters academic excellence and personal growth for its residents. This position also promotes an inclusive living learning environment and partners with a diverse group of staff, students, and faculty to develop and implement the Residential Learning Model and programs that promote the mission of the University. This position includes responsibility for a variety of administrative, operational and conferences functions associated with the management of the residence hall/apartment community.
Residence Education and Housing Services team members are committed to the following principles: 1) student learning, engagement, and development through the neighborhood model, 2) intercultural learning and inclusion; 3) restorative justice principles, and 4) sustainable practices. They understand and appreciate the fact that they are the primary custodians of the Residence Education and Housing Services brand and work in a culture of accountability to ensure that the brand is strengthened through daily actions.
The position reports directly to an Assistant Director of Residence Education.
This is a 12 month live-in position – which means Community Directors must reside in their assigned on-campus apartment throughout their employment – Community Directors cannot opt out of housing or the university provided meal plan.
Directly supervises 1 union affiliated full-time team member, 1-4 Assistant Community Directors (graduate students) – or 2 full-time live-in Hall Directors, and indirectly supervises 10 – 32 undergraduate, graduate, and law student team members
Supervises, plans, schedules and coordinates the activities of a residence hall or apartment community.
Manages residence hall/s or apartment/s business and administrative operations for a community of approximately 700 – 1100 students
Assist with the recruitment, selection, hiring, training, supervision, and evaluation of the student and professional staff; and assisting with the development of a coherent student development program.
Enforces University and Departmental policies and procedures and serves as a hearing officer for basic level university disciplinary violations; works closely with Student Behavior and Conflict Resolution Administrator and the Office of Student Conduct and Conflict Resolution
Serves as the primary in-hall administrator responsible for developing a response to and managing room/suite mate conflicts and mediations, including basic student and parent follow up
Manages budgets for programming and staff development
Facilitates connections with team member from Operations, Facilities and Culinary
Manages the Residential Learning Model for their designated community. Oversees recreational, social, educational and cultural programming through the Residential Learning Model, and the Engagement Center and Neighborhood lens
Participates in assessment practices as needed for area of responsibility and department
Assumes weekday, weekend, and holiday/vacation duty coverage through serving in the professional staff on-call duty rotation
Provides appropriate crisis response for on-campus residents
Assists in the coordination of the opening, closing, and transition of the residence halls/apartments in accordance with outlined policies
Maintains visibility and contact with individual students and student groups including through the use of a meal plan to
Supports the efforts of Assistant Community Directors in advising and coaching leadership groups in the halls
Manages summer housing
Assist University Conference Services with:
Coordinates Academic Orientation Program (AOP) responsibilities, partnering with Office of Admissions and Conference Services
Supervises, trains, and evaluates full-time, Conference (Grad) Assistants and undergraduate student team members in Unit and neighborhood.
Attend In-Take meetings with clients as needed
Point person for client and guests connected to the Conference
Ensure that Access and ID systems are functional for guests
Registration, Check In, Check Out, additional billing
Organizes and attends evening events for participants
Crisis Management and response
Develops professional development plans for direct reports
Disciplines team member as needed with guidance from Human Resources
Refers students to relevant University services and resources
Maintains involvement in university and national industry specific professional organizations
Assistant Director of Residential Education-in order to receive direction, discuss and plan programs, and resolve problems
Direct Reports & Indirect Reports – in order to provide direction, discuss and plan programs, and resolve problems
Students- In order to provide crisis intervention and referral, provide information and assistance, mediate conflict, and to exchange information
Residential & Hospitality Services management and staff- in order to discuss events and daily operation, staffing, project completion and customer questions
Department of Police and Public Safety- in order to address concerns about student and safety issues
Parents of Students-in order to listen to their concerns and provide information and assistance with solving problems
Other Community Directors- in order to discuss and plan programs, consult on issues, and exchange information
Other Campus Partners - - in order to discuss and plan programs, serve on committees, consult on issues, and exchange information
Responsibility for the Work of Others This position provides supervision to the Community Support Team Members and Assistant Community Directors. First level supervision over regular employees.
Responsibility for Health/Safety of Others This position has responsibility for the health and/or safety of others. Responsibilities include responding to emergency situations, supervising and training staff for emergency situations, providing crisis intervention and referral for students with emotional and/or mental health concerns, and maintaining a safe and emotionally healthy living environment. Collaboration with Residential and Hospitality Services Health and Safety Office.
Impact on Programs/Services/Operations Programs developed and implemented affect the quality of students' educational experience. Quality of the environment developed affects students' safety, security, and academic success. Properly trained personnel intervene in crisis situations and provide effective programs and positive environments, which could otherwise negatively impact student satisfaction, University and/or residence hall retention, and University liability. These, in turn, impact the financial stability of the residence hall system and the University.
Work EnvironmentMildly disagreeable working conditions involving working in an environment with limited privacy and noise. Staff must frequently respond to situations at any time of the day and night. The job requires moderate physical effort when responding to emergencies.
1. May require valid vehicle operator's license where needed to perform duties of the position.
2. This position requires, or will require prior to the completion of the probationary period: knowledge of basic personal computer terminology and operations, and the ability to use e-mail and the Internet.
3. All professional team members in Residential and Hospitality Services Division are qualified for their positions on the basis of graduate education and/or appropriate combination of education and experience as described according to industry standards.
“This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty."
The statements herein are intended to describe the general nature and level of work performed by employees, but is not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which normally would be acquired by completing one or two years of post-bachelor degree work, such as a Masters' degree in a human services related field, such as in student personnel, counseling, or a related field; one to three years of full time related and progressively more responsible or expansive professional experience as a director in a residence hall or apartment community; or an equivalent combination of education and experience.
Qualifications for housing officer positions can be gained through formal academic preparation, workshops, active research, self-study, work experience, participation in professional organizations, and in-service training. Well-rounded and effective housing officers gain knowledge through each of these methods.
Demonstrated skills of leadership and communication, maturity, a well-developed sense of responsibility, sensitivity to individual differences, a positive self-concept, an understanding of how to promote student learning and academic success, and an obvious interest and enthusiasm for working with students are desirable characteristics for professional, pre-professional, and paraprofessional team members.
IMPACT TO THE UNIVERSITY
• Decision-making may impact public perception of the department and Division of Residential and Hospitality Services and the University.
• Information provided is used by University leadership in decision-making that impacts allocation of resources.
• Management style, relationship building and execution of tasks directly influence student retention and satisfaction in residence halls and with the University.
• Supervision and mentorship impact graduate and undergraduate students’ experiences, skills development, professional development in their chosen career paths, understanding of and career preparation in Student Affairs -which directly impacts the future of Student Affairs as a profession, and the University as a teaching institution.
• Courteous, accurate, and timely communication with students, team members, and the University departments promotes a positive impression and brand promise of the department and the University.
Monday - Friday 8:00 a.m. to 5:00 p.m., evenings and weekends possible
Please indicate in your cover letter if your preference of either the immediate or summer vacancies.
Bidding eligibility ends on 1/28/2020 at 11:55 PM
Internal Number: 634211
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