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Student Account Services Representative (part time)
Purpose of Position: Provide and maintain seamless exemplary customer service, resulting in improved customer satisfaction. Independently triage complex student inquiries/issues based on a deep understanding of all Student Account Services functions as well as cross-divisional student service functions (including All-card, Housing, Financial Aid, Registrar, Admissions etc.) that impact the customer services we provide. Assess the necessary services required to resolve the student inquiries/issues and provide specific point of contact referrals for students requiring additional support from other student service offices. Provide responsible, non-routine, independent office support functions involving in depth customer service, account rec
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