The Financial Aid Professional will be responsible in supporting the Customer Service side of the Financial Aid Office. Activities include providing in-person advising to students/parents regarding the financial aid process (during peak times)verification of students ISIR’s (FAFSA), collection and input of documentation to our imaging system as well as other tasks as needed. This position requires high-touch and intrusive file review of document collection and management. Regular communications with students through various means such as e-mail, phone call, and face to face conversation is expected. The Financial Aid Professional is expected to be knowledgeable about community and campus resources for students as well as stay up to date on all current financial aid regulations.
Essential Job Functions
Assist customers with all aspects of the financial aid application and awarding processes including but not limited to:
Perform and understand needs analysis
Exercise professional judgment to resolve complex aid application issues
Perform the verification of financial aid application data
Perform the verification of database matches requiring resolution
Determine financial aid eligibility and award federal, state and institutional aid
Provide in person and phone services during peak periods.
Provide in-person advising to students/parents who come to the Financial Aid Office with financial aid questions/concerns during peak periods.
Answer a variety financial aid questions for customers who contact us over the phone during these peak periods.
Input and report student data as needed.
Attend any team or staff meetings as needed.
Perform other duties as assigned.
Education and Experience
Associate Degree required.
Proficient in a Windows environment and experience with financial aid software products preferred.
Ability to communicate effectively and work cooperatively with a diverse student, College staff and business partner population.
Ability to work a minimum of 12 hours per week.
Ability to relate to diverse community college student populations.
High level of energy, enthusiasm, and the ability to be innovative and creative.
Ability to organize work, handle multiple tasks, and meet timelines in a multi-project environment.
Ability to work collaboratively.
Experience in the use of electronic student information systems (PeopleSoft), Microsoft Office (especially Excel), and other Internet applications preferred.
Proven communication skills, including writing.
Self-motivated with the ability to work independently with minimal supervision.
Knowledge of data reporting systems; experience with data tracking and preparing reports preferred.
Ability to maintain a positive customer and student-oriented approach in a demanding work environment.
Strong interpersonal skills and demonstrated ability to work as part of a team.
Proven experience in working with diverse populations both with individuals and groups.
Compliance with FERPA guidelines.
Understanding of the mission of community colleges.
Ability to read and understand Financial Aid regulations as provided by the US Department of Education.
Must be able to communicate effectively and efficiently both verbally and in writing.
Must be able to effectively manage high stress student issues and concerns.
The position requires long periods of sitting, standing, reading and writing, listening and speaking.
Must be able to lift up to 20 pounds.
Must be able to work flexible hours (i.e. night) including occasional weekends.
Method of Application:
Grand Rapids Community College is only accepting online applications for this position. To apply for this position, please visit our website at https://www.grcc.edu/jobs and see instructions. Submit a cover letter and resume in one document. The opportunity to apply for this position will close until filled. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer.
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
Internal Number: 1150
About Grand Rapids Community College
The urban campus of Grand Rapids Community College is situated on a six-block area in the heart of Michigan’s second largest metropolitan area with a population approaching one million. GRCC, founded in 1914, is the oldest community college in Michigan, but the atmosphere is exciting and contemporary; its top-notch faculty, commitment to diversity in programming and campus lifestyle, and the strong spirit of community collaboration under the leadership of President Bill Pink, make it a vital and rewarding workplace. Known as “The Community’s College,” GRCC is responsive to the needs of surrounding business, economic, cultural and educational environments. The college offers credit and non-credit, associate degree and certification programs, and workforce training at both on- and off-campus locations so that students of all ages and abilities can pursue personal goals for higher education and/or enhanced job opportunities with success. For more information about GRCC, visit our website at www.grcc.edu