Posted: 28-Feb-25
Location: Detroit, Michigan
Type: Full-time
Categories:
Employment Type:
Organization Type:
STATUS: Full time
DIVISION: Enrollment Services
REPORTS TO: Director of Admissions Operations
SUPERVISES: N/A
FLSA STATUS: Non Exempt
Position Description
We are seeking a skilled and detail-oriented CRM Administrator to join our Admissions Operations team. The successful candidate will be responsible for managing and optimizing the use of our CRM system (TargetX/Salesforce) to support the Admissions team's recruitment and enrollment goals. This role will work with our dynamic and hybrid Admissions team, but will also collaborate with the IT department, participate in cross-departmental planning, train staff, maintain system integrity, and continuously improve data management processes.
Position Accountabilities and Essential Functions
- System Administration & Configuration
- Oversee the day-to-day configuration, user setup, upgrades and maintenance of TargetX/Salesforce, ensuring optimal system functionality.
- Monitor system health, performance, and data integrity, performing regular audits and de-duplication efforts.
- Data Management & Reporting
- Extract and manage data from the CRM to support recruitment, enrollment, and marketing efforts.
- Retrieve provided data from other platforms and external sources, and upload it to the CRM system to ensure comprehensive data management.
- Design and maintain dashboards and reports, incorporating maps, graphs, and tables to present key performance indicators (KPIs) to the team.
- Manage all prospective student databases, ensuring accurate, up-to-date information on high schools and colleges.
- Form Management
- Manage and maintain forms in Form Assembly and SoftDocs to ensure appropriate data collection for recruitment and reporting purposes.
- Ensure forms are configured and optimized for accurate data entry and reporting.
- CRM System Training & Support
- Train and support Admissions Representatives and new hires on the CRM system’s functionality and best practices.
- Serve as the primary point of contact for CRM-related troubleshooting and support.
- Develop and maintain training documentation and materials for system users.
- Troubleshoot or provide support to prospective students with good customer service
- Collaboration & Integration
- Partner with IT and Enrollment Services to ensure smooth data integration between TargetX, Colleague and SoftDocs.
- Collaborate with third-party vendors to integrate CRM with other enterprise systems, ensuring seamless data flow.
- Work closely with the Director of Admissions Operations to identify business needs and develop CRM solutions that support the admissions team to meet their individual and overall enrollment goals.
- Process Improvement & Strategy
- Participate in the review and development of business practices and procedures to maximize efficiency and minimize time spent on data entry.
- Identify opportunities for system enhancements and innovations to improve overall enrollment processes.
- Other Duties
- Provide ongoing support and troubleshooting for CRM-related issues.
- Assist with additional tasks as assigned by the Director of Admissions Operations and leadership.
- Additional responsibilities as assigned.
Qualifications and Experience
REQUIRED QUALIFICATIONS:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent professional experience.
- Minimum of 2 years of Salesforce administration experience.
- Experience with CRM systems and import tools.
- Strong technical skills in data management, system configuration, and process automation.
- Excellent communication and interpersonal skills, with the ability to train and support a diverse team.
- Ability to work collaboratively with cross-functional teams to achieve common goals.
- Detail-oriented with a focus on accuracy, efficiency, and data integrity.
PREFERRED QUALIFICATIONS:
- Experience with Salesforce or other CRM platforms and familiarity with Ellucian or Colleague Student Information Systems
- Salesforce Administrator Certification
- Familiarity with Salesforce Cloud and student lifecycle management processes (e.g., admissions, enrollment, retention).
- Prior experience with CRM systems in higher education or admissions is highly desirable.
- Experience with Softdocs is a plus
This is an exciting opportunity for an individual who enjoys both technical and strategic work in a fast-paced, team-oriented environment. If you are passionate about using technology to drive efficiency and support team functionality and success, we encourage you to apply.
WORK ENVIRONMENT: This job operates in a professional office and college campus environment. The noise level in the work environment is usually moderate. The employee is occasionally exposed to outside weather conditions. This position may qualify for Remote work arrangement at the discretion of institution leadership.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to maintain a stationary position, use a computer and other office equipment, and communicate effectively in person, by phone, and virtually. Frequent interaction with others, including staff, faculty, students and third parties is required. The employee may occasionally be required to move files or other objects weighing up to 25 pounds, including from low and high places. The ability to move around within the office and between buildings on campus, attend off-site meetings and events, and travel between Ford Campus site to Taubman Center site are required. CCS will make reasonable accommodations that will allow individuals with disabilities to perform the essential functions.
About CCS
The College for Creative Studies (CCS) is a nonprofit, private college authorized by the Michigan Education Department to grant Bachelor’s and Master’s degrees. CCS, located in midtown Detroit, strives to provide students with the tools needed for successful careers in the dynamic and growing creative industries. CCS fosters students’ resolve to pursue excellence, act ethically, engage their responsibilities as citizens, and learn throughout their lives. With world-class faculty and unsurpassed facilities, students learn to be visual communicators who actively use art and design toward the betterment of society. The College is a major supplier of talent to numerous industries, such as transportation, film and animation, advertising and communications, consumer electronics, athletic apparel, and many more. Its graduates are exhibiting artists and teachers, design problem solvers and innovators, as well as creative leaders in business.
To apply
Applicants are encouraged to apply immediately. The search will close when a suitable candidate is hired. Interested candidates should submit the following in PDF format: Resume and a letter of application should be submitted to: hr@collegeforcreativestudies.edu
CCS website: http://www.collegeforcreativestudies.edu/
The College for Creative Studies, a leading college of art and design, represents a community composed of individuals with many perspectives, personal experiences, values, identities and worldviews and we value the diversity this brings to our organization. CCS is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to age, race, color, national origin, religion, sex, sexual orientation, height, weight, gender identity, marital or veteran status, disability or any other legally protected status.
The College for Creative Studies subscribes to the principle of equal opportunity in its employment, admissions and educational practices and strives to provide an environment and workplace free from unlawful harassment or discrimination. Diversity, Equity and Inclusion are part of our Core Institutional Values and we encourage applications from all individuals.
