This position manages and coordinates all facility maintenance requests by receiving calls, creating and assigning work orders to technicians, tracking progress, and maintaining communication with all parties involved. Key responsibilities include prioritizing maintenance based on urgency, monitoring automated systems for alarms like HVAC and electrical issues, coordinating emergency responses, and performing administrative tasks to ensure efficient and seamless facility operations. The role requires strong communication, multitasking, decision-making skills, and proficiency with computerized maintenance management systems (CMMS) or dispatch software. They report to Sr. Manager of Facilities Financial and Administrative Services. 

Position Requirements: 

• High School diploma or GED required, Associates or Bachelor degree Preferred. 

• 1 - 3 years of experience in dispatch service is preferred

Skills and Abilities:

• Experience in maintenance industry strongly preferred.

• Experience in higher education setting preferred.

• Ability to manage multiple tasks simultaneously and prioritize effectively,  especially in high-pressure situations.

• Strong attention to details and high interpersonal skills.  

• Strong analytical and decision-making skills to determine the proper  course of action for various issues.  

• Familiarity with work order management system (TMA or similar)  and project management system  

• (ProCore or similar) preferred.

• Strong leadership skills and a collaborative, service-oriented approach to work.

• Excellent communication and interpersonal skills for engagement with  a variety of constituencies. 

Position Details:

This is an intermittent, fixed-term role working up to 15 hours per week, 7:30am to 10:30am Monday to Friday. This position is required to work on campus and is not eligible for benefits.

Salary:

The pay range for this role is $25 - $25.50 an hour

Company Description:

Wellesley’s mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community—faculty, students, staff, and alumnae. 

Apply today and take your first step toward a rewarding career with Wellesley College – where your unique strengths and success are celebrated as part of our shared commitment to inclusivity!

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About Wellesley College

About Wellesley College Founded on the radical belief that educating women leads to progress for everyone. Wellesley College has long championed intellectual rigor, diverse perspectives, and impactful leadership. For nearly 150 years, Wellesley graduates have been a powerful force for good in the world—pioneering scientists, environmental revolutionaries, U.S. secretaries of state, civil rights activists, investment trailblazers, network news producers, and genre-defying artists. We know from experience that the boldest ideas and the most enduring solutions emerge from a variety of voices, backgrounds, and experiences. Located on a stunning campus just 30 minutes outside of Boston, Wellesley College is one of the most academically challenging institutions of higher education in the country, and widely acknowledged as the top women’s college in the world. The College is dedicated to ensuring every student has the opportunity to thrive, regardless of race, ethnicity, religion, nationality, physical ability, or any other identity. Our student body reflects this commitment, with the Class of 2028 consisting of 18% who are the first in their families to attend a four-year inst...itution, 55% coming from multilingual homes, and 54% identifying as domestic students of color. Wellesley actively seeks faculty and staff who share our dedication to diversity, equity, and inclusion. As an Affirmative Action/Equal Opportunity Employer, we encourage candidates who resonate with these values to apply. Our vibrant academic community values rigorous inquiry, cross-disciplinary collaboration, and practical application. Wellesley’s acclaimed faculty are at the forefront of their fields and students are consistently challenged to reach their full potential. While we are the ones who so often become the “firsts”—but we are even prouder of the “nexts” our community makes way for. Wellesley College provides a robust array of benefits and resources for employees, including comprehensive health plans, wellness programs, continuing education, and competitive retirement plans. To learn more about the benefits of joining Wellesley, please visit wellesley.edu/hr/benefits.

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