Associate Director of Admission Operations

Yeshiva University, in partnership with the national search firm Scott Healy & Associates, invites applications and nominations for the position of Associate Director of Admission Operations in the Katz School of Science and Health. Yeshiva University seeks a collaborative, collegial and leader who is committed to a high-quality student experience. The ideal candidate will be highly skilled in training others, bring a service-oriented approach to the role, and maintain a strong focus on integrity and doing what is right.

The Associate Director of Admission Operations focuses on the developing and maintaining a comprehensive knowledge of University CRM systems including import and export of datasets, applications, forms, building views, fields, and creating reports and analyses for various stakeholders. This position plays a primary role in CRM customization, enrollment communication automation, and CRM training for staff, to support the enrollment goals of Katz School.

Responsibilities:
Serves as the subject matter expert in data management between University CRMs, including Recruit, CAS, HubSpot, and external platforms, such as testing or foreign credential evaluation agency portals.
Optimizes CRM systems to support the core functions of application processing, recruitment, yield campaigns, and enrollment forecasting.
Maintains data integrity of the admissions database and ensures data accuracy by developing methods to check and correct discrepancies.
Configures CRM systems to support events, such as webinars and open houses in planning, communication, tracking and reporting.
Collects data metrics regarding communication plans and student response rates to include email, text, and phone calls to identify future needs
Monitors call center workflow and runs analytics
Assigns workload tasks regarding stage, territory and workload to ensure efficiency.
Contributes to the growth and modification of University CRM and Admissions operations by acquiring and maintaining knowledge of new and emerging resources and tools that can assist in advancing the office initiatives.
Develops standard practices, training guides, and reference materials for new users. Provides ongoing training and quality control for all users.
Collaborates with the admissions team to participate in recruitment and yield events
Review applications during peak times
Other tasks as assigned

Required Qualifications:
Bachelor's degree
At least 3 years of progressive work experience in enrollment management or related fields
Advanced knowledge in CRM management systems including Recruit or Slate, HubSpot and Banner
Advanced knowledge in data analytics and visualization platforms, including Tableau or Microsoft Power BI, and Microsoft Excel
Outstanding organizational and communications skills
Ability to manage competing and changing priorities

Preferred Qualifications:
Master's degree in a related field highly preferred
Demonstrated skills in computer scripting and functional programming
Demonstrated knowledge of STEM programs, current trends, job outcomes, and verbiage for the disciplines

About US:
Yeshiva University, located in the heart of New York City, is a US News and World Report Top 100 University.

The Katz School of Science and Health is Yeshiva University's flagship school for STEM. We are research scientists, tech builders and patient-centered clinicians working on problems that matter. We focus on industry sectors that are central to the modern economy: Artificial Intelligence, Biotechnology, Cybersecurity, Data Analytics, Digital Media, and Fintech, as well as Nursing, Occupational Therapy, Physician Assistant Studies and Speech-Language Pathology.

Katz School faculty take an interdisciplinary approach to research and education, fostering the creativity, collaborative thinking and builder mindset required to take on today's toughest problems. Over the last five years, we have launched ten master's and doctoral programs with 92% graduation rates, 100% licensure pass rates, 95% post-graduation employment in high-paying careers, and students and alumni from over 30 countries.

The Katz School is a close-knit community with a big network, nestled in the heart of a big city. We are global in reach, with faculty and students from across the United States and around the world—and also deeply embedded in New York City's rich professional and social fabric. With a vibrant campus life and city at our fingertips, the Katz School is where bold, purpose-driven people come to create, connect and explore. Read about the research projects at Katz.

3 Campuses:

Beren Campus-Main
32nd St. and Lexington Ave., New York, NY
Home to the Katz School's STEM and Speech-Language Pathology programs, the Beren Campus is in the heart of midtown Manhattan, just two blocks from the Empire State Building.

Beren Campus-Nursing
41ST St. and 2nd Ave., New York, NY
The Katz School's Nursing programs meet in a state-of-the-art facility five minutes from Grand Central Station and blocks away from some of the city's best hospitals and clinics.

Jack and Perl Resnik Campus
1300 Morris Park Ave. and 1165 Morris Park Ave., Bronx, NY
The Katz School's Occupational Therapy and Physician Assistant programs are housed on a lush green campus in the Bronx, surrounded by hospitals, clinics and the Albert Einstein College of Medicine.

Application and Nomination Process:
All correspondence relating to the position of Associate Director of Admission Operations at Yeshiva University should be directed in confidence to the University's executive search consultant:

Christopher Healy, President
Scott Healy & Associates
chris@scotthealy.com

A complete application should include the following:

1. Cover Letter outlining your interest and qualifications for the position;
2. Updated CV;
3. Three (3) professional references with contact information, title, institutional affiliation, email address and direct phone numbers. (No references will be contacted without written permission from the candidate.)

Applications received by October 31, 2024 will receive priority consideration. The search will remain open until the position is filled.

Salary Range: $82.5k-$90K

Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.





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