The Access Control Specialist provides technical and operational support to the Access Control Coordinator in the administration and maintenance of the University at Buffalos electronic building access control systems. Under the direction of the Access Control Coordinator and UBPD leadership, this position assists with user management, system troubleshooting, vendor coordination, and access control projects across university-owned buildings.

The Access Control Specialist supports the Door Access Rules Management (DARM) system, monitors workflows related to repairs and installations, and assists with system updates and permissions management. This position works closely with the University at Buffalo Police Department, University IT, and external vendors to help ensure the secure, reliable, and uninterrupted operation of access control systems in support of campus safety.

Duties include, but are not limited to:

Access Control Support & Operations

Assist the Access Control Coordinator with walkthroughs and coordination with University departments for access control hardware additions or modifications.
Investigate reported system issues and perform minor troubleshooting and repairs, including panel resets and basic hardware issues; escalate complex issues and coordinate vendor involvement as directed.
Monitor access control repairs, upgrades, and new installations to help ensure proper system operation and minimize service interruptions.
Participate in project walkthroughs with vendors and campus requestors for new or upgraded access control
hardware.
Have the ability to work in constructions areas, climb a ladder, and learn safety protocols in these areas.

System Administration & Security

Assist with managing users and permissions within the access control software, including maintaining sub-administrator access in accordance with university policy and police administration guidance.
Support the creation, updating, and maintenance of data and rules within the Door Access Rules
Management (DARM) system.
Work in conjunction with UBPD IT and University IT to help maintain system integrity and proper integration with DARM and credential import processes.

Vendor & Project Coordination

Assist with coordinating vendors for pricing, licensing, updates, and routine system maintenance.
Monitor project workflows to help ensure vendors remain on schedule in accordance with RFP and contract requirements.
Track workflow and assist with billing coordination to ensure hardware and software costs are assigned to the appropriate requestors.
Training & User Support
Provide support and basic training to building managers and sub-administrators responsible for access control permissions.
Serve as a technical resource for departments regarding access control procedures and system functionality, referring policy decisions to the Access Control Coordinator or police administration as appropriate

Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit - all in an effort to support your work-life effectiveness. We support your growth and development through our career coaching and training department and we qualify as a public service loan forgiveness organization. Learn more about the great benefits the University at Buffalo has to offer.

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of Americas leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Bachelors degree with two years of experience, or masters degree or professional certification with no experience. A combination of education and experience may be considered in lieu of a degree on a year for year basis.
Effective communication skills with vendors, suppliers, and co-workers.
Experience assisting with project coordination, including scheduling vendor work and monitoring progress.
Ability to support training efforts for sub-managers responsible for access control within their assigned
areas.
Computer literacy, including experience with workflow management systems and Microsoft Office
applications.
Ability to learn, comprehend, and utilize access control software systems.
Ability to troubleshoot and resolve minor access control system issues.
Ability to travel within and between University at Buffalo campuses.
Valid New York State drivers license.

Strong communication skills for interacting with vendors, co-workers, and campus stakeholders.
Knowledge of Lenel/Honeywell access control systems; ability to learn and support the DARM system.
Two (2) years of related access control experience preferred.
Lenel system certifications, including system administration, preferred.
Demonstrated troubleshooting and problem-solving skills related to access control hardware and software.
Ability to assist with coordinating projects through completion under the direction of the Access Control Coordinator.
Proficiency with Microsoft Office Suite and experience with, or ability to learn, workflow management systems.